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Return Policy

We remind you that we are authorized to accept only returns from the same country / region in which they were delivered. In the event that you decide to send a return from a state other than that in which the goods were delivered to you, you may incur additional customs amounts. 

We recommend that you always check to check the order as soon as it has been delivered to you, even before removing any tag or discarding the original packaging: in the event of a possible return, in fact, you will have to restore the items with all the tags, labels (also in leather, if any), protective and filling packaging. Remember to also keep any anti-shoplifting device, if any: in case it is removed, in fact, the return policy will not be respected and therefore you will not be refunded. 

In the case of footwear and / or accessories, they must be returned in their original boxes inserted in an additional protective shipping box.

Unfortunately it is not possible to make perfumes and fragrances, as they are considered dangerous and flammable products. 

Remember that you can request a return only for products that have never been worn or washed, that do not show any signs of wear or use.

Finally, we recommend that you send the return in its original packaging, in order to guarantee maximum protection during transport.

For any reason the customer can return your order, in whole or in part, to request a refund or exchange.


Return conditions

The items can be returned within 14 days from the order delivery date, the return costs are charged to the customer.

The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw through an explicit declaration sent by filling in the return form.

The products must be returned in the original packaging and in the same conditions in which they were originally shipped: not worn, washed or altered in any way. The soles of the footwear must be in the same condition in which they are sent, without any sign of wear. All items must also be returned with the original tags and any original accessories supplied (dustbag, clothes covers, etc.), including the authenticity label and the security seal which must not be cut or broken. Damaged returns will not be accepted and can be sent back to the customer at his expense. Footwear and accessories must be returned with their original box, which is an integral part of the product.


Return procedure

If the Customer wishes to return one or more items, it is necessary to fill in the return form within 14 days from the date of delivery of the order. Our Customer Service will then send an email with instructions for making the return. The customer is asked to faithfully follow the instructions provided. also reserves the right to inspect the returned items, and if the return does not meet the conditions imposed, to return it with expenses and charges borne by the customer.



We accept both size and color changes of the same model, if available. The return shipment and the new item and the subsequent shipment of the exchange will have all the shipping costs (including duties and taxes) charged to the User.


Defective goods

Products received already damaged or showing defects of conformity are considered defective. In case of defective products we ask you to follow the same return procedure by filling in the return form. reserves the right to refuse unauthorized defective returns. In case of acceptance of the defective return will refund the purchase price of the garment and the shipping costs.


Effects of withdrawal



In the event that the Customer requests a refund for the returned item (s), will endeavor to perform the refund as soon as possible or in any case within 10 working days from the date of acceptance of the return. The credit will be made with the same payment method used by the Customer, and on the same account. The actual visibility date of the credit that occurred may vary for factors independent of's liability.

Refunds are also issued in the same currency as the original purchase. We also remind you that the refund will only concern the purchase price of the items, and will not include shipping and customs charges, which will remain the responsibility of the customer. 

The refund can be suspended until the goods are received.

In case of return, the shipping costs and taxes and duties are the responsibility of the customer (the cost of duties and taxes may exceed 30% of the order value).

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the User. The User is only responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.


Limitations to the right of withdrawal on products

Damaged or used products are not replaced or refunded, even in part. The User must insert a copy of the delivery document received inside the packaging box.

The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and do not lend themselves to be returned for hygiene reasons or are related to health protection and have been open after delivery.



The consumer user is entitled to the guarantee on the conformity of the products and services purchased. The guarantee lasts 24 months from the delivery of the goods and the lack of conformity must be communicated to the Owner within 2 months of discovery.

To exercise the warranty right, the User must send an e-mail to the Owner indicating the order number and the accurate description of the defect (it is recommended to also attach photographic material).

All the elements are essential and will be checked by the Owner before giving the User an answer.

If the lack of conformity of the product is ascertained, the User has the right to obtain, upon return to the Owner of the defective product, its repair or replacement.

To exercise the warranty right and for further information in this regard, the User is required to contact the Owner.


Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of Suit Negozi

and its Services without the Owner's express permission, guaranteed directly or through a specific resale program.



The User undertakes to keep the Owner harmless (as well as any companies controlled by it or its affiliates, its representatives, administrators, agents, licensees, partners and employees), from any obligation or liability, including any legal fees incurred to defend themselves in court, which should arise due to damage caused to other Users or to third parties, in relation to the content uploaded online, to the violation of the terms of the law or the terms of these conditions of service.


Use not allowed

The Service must be used in accordance with the terms of the Terms.

Users cannot:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on or on any portion of it;
  • circumvent the IT systems used by or its licensors to protect content accessible through it;
  • copy, keep, modify, change, prepare derivative works or alter in any way any of the content provided by;
  • use any robot, spider, search and / or site retrieval application, or any other device, process or automatic means to access, recover, any portion of or its contents;
  • defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
  • disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
  • use in any other improper way that violates these Terms.


Privacy policy

For information on the use of personal data, Users must refer to the privacy policy of


Intellectual property rights

All Application marks, figurative or registered, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos that appear concerning are and remain the exclusive property of the Owner or of its licensors and are protected by applicable trademark laws and related international treaties.


Age requirements

Users declare that they are of legal age according to the legislation applicable to them. Minors can use only with the assistance of a parent or guardian. In no case under the age of 13 can use



Within the limits of applicable law, the Data Controller is liable for damages of a contractual and non-contractual nature to Users or third parties only when they constitute immediate and direct consequence, through willful misconduct or gross negligence, of's activity.

The User exonerates and expressly relieves the Owner from any liability, within the limits permitted by applicable legislation, in relation to any damage or claims of any type and kind of its own and / or third parties including direct, indirect, punitive, incidental, special damages , damages deriving from lost profits, lost revenues, loss of data or replacement costs deriving from or in any case connected with this agreement.


Changes to these Terms

The Owner reserves the right to make changes to the Terms at any time, giving notice to the User through its publication within

The User who continues to use after the publication of the changes accepts the new Terms without reservation.


Contract assignment

The Owner reserves the right to transfer, assign, dispose by novation or subcontract all or some of the rights or obligations deriving from the Terms, provided that the User's rights provided herein are not affected.

The User will not be able to assign or transfer in any way his rights or obligations under the Terms without the written authorization of the Owner.



All communications relating to must be sent using the contact information indicated in the Contract.


Ineffectiveness and partial nullity

Should any clause of the Terms prove to be null, invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be conditioned by this and will remain fully effective.


Applicable law and competent court

These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Owner is based. The exclusive jurisdiction of the consumer is an exception, if the law provides for it.